Refund & Return Policy

We’re confident in the quality of our products and strive to ensure every customer is satisfied. If something isn’t right, we’re here to help.

Please review the applicable return eligibility by product type below.
For all return requests, contact us at support@titanplunge.com

📦 General Return Terms

• You have 30 days from the date of delivery to initiate a return.
• Items must be in unused or like-new condition, free from visible damage, scratches, or wear, and include all original parts, packaging, and accessories.
• To receive a refund, the item must be returned to us first and pass inspection.
• Items that are damaged, incomplete, or returned without original packaging may be rejected or subject to a 25%–35% restocking fee.
• No restocking fee is charged if the product meets all return conditions.
• Customers are responsible for return shipping costs unless otherwise stated.
• Returns must be pre-approved by our support team. Unapproved returns will not be accepted.
  
  

❄️ Water Chillers

• The chiller must be in like-new condition, free from scratches, dents, or visible signs of use.
• Water contact is allowed, but the unit must not show signs of wear, corrosion, residue, or improper installation.
• Must be returned in the original packaging with all accessories and components included.
  
• Returns that do not meet these requirements may be rejected or incur a 25%–35% restocking fee.
  
  

🛁 Tubs & Plunge Baths

• Must be unused and never filled with water.
• You may sit in the tub dry to assess fit and comfort.
• Once water has been added or signs of use appear, the product is no longer eligible for return.
  
  

🔥 Saunas

• The sauna must be in like-new condition, free from scratches, dents, stains, or odors.
• Steam or heat exposure is allowed, but the unit must not show signs of wear, residue, improper setup, or internal damage.
  
  

🔧 Troubleshooting First

• Before returning any product, please contact our support team for free troubleshooting. Most issues can be resolved without returning the item.
• 📸 Please include clear video footage of the product when reaching out. This helps us assess return eligibility and assist you more effectively.
  
  

💸 Refunds & Fees

• The item must be returned to us first and pass inspection to receive a refund.
• A 7% cancellation fee applies to all refunds (covers payment processor fees).
• Original shipping costs are non-refundable.
• 25%–35% restocking fee may apply if items are returned used, damaged, or missing parts.
• Refunds will be processed to the original payment method within 3–10 business days of return approval.
  
  

🚫 Non-Returnable Items

• Accessories that show signs of water contact or wear.
• Custom orders, Open Box, Used items, or gift cards.
• Returns submitted without prior approval.
  
  

🎁 Bundle Returns

• If only part of a bundle is returned and any free promotional item is kept, its value will be deducted from your refund total.
  
  

🛑 Order Cancellation Policy

• Orders canceled before shipment incur a 5% cancellation fee (covers payment processor fees).
• Once an order is marked as Shipped/Fulfilled, it cannot be canceled. You must return the item after receiving it.
  
  

🚚 Missing or Damaged Items

• Any missing, damaged, or defective items must be reported within 30 days of delivery.
• Claims beyond 30 days cannot be reviewed due to carrier limitations.
• If shipping insurance was purchased, it covers replacement only for items lost or stolen during transit.
  
  

📬 How to Start a Return

     Please email support@titanplunge.com with the following details:

• Your order number
• A description of the issue
• Clear video footage of the product to assess return eligibility
  
  

We will respond with detailed return instructions. Unapproved returns will not be accepted.