Titan Wellness Warranty & Satisfaction Policy

(Updated September 13, 2025)

At Titan Wellness, we are committed to building products that deliver lasting performance and peace of mind — always to the satisfaction of our members. Our warranty and guarantee program covers all water chillers, tubs, and saunas, so you can purchase with confidence.

 

🧊 Warranty Coverage

All Titan water chillers, tubs, and saunas (excluding accessories and consumables) are backed by a 2-Year Limited Warranty beginning on the date of delivery. During the first year, both parts and labor are fully covered at no cost. In the second year, all replacement parts remain covered, with only a modest $89 service fee applying if labor is required.

 

🧰 Standard Warranty on Accessories

Titan accessories — such as filters, hoses, seals, and pump units — are covered by a 1-Year Warranty beginning on the date of delivery. This warranty protects against defects in materials or workmanship. Normal wear and tear, misuse, improper installation, use of non-Titan parts, or damage beyond the first year are not covered under this accessory warranty.

 

✅ 100% Satisfaction Guarantee

If you’re not completely satisfied, you have 30 days from delivery to return your product for a refund. (See our Return Policy for full details.)

 

📨 Filing a Warranty Claim

To file a claim, email support@titanplunge.com with:

  • Your full name
  • Order number
  • Description of the issue
  • A short video showing the problem

Our support team will respond within 2 business days with the resolution.

 

📦 Damaged on Arrival

If your product arrives damaged, please notify us within 72 hours of delivery. We will arrange a replacement at no cost to you.

 

⚠️ Exclusions and Misuse Disclaimer

This warranty does not cover:

  • Accessories or consumables (beyond the standard accessory warranty)
  • Normal wear and tear
  • Misuse, neglect, or improper installation
  • Freezing damage or poor water chemistry
  • Unauthorized modifications or repairs

Opening or tampering with the chiller unit without our prior authorization will automatically void the warranty.

Any product found to be damaged due to misuse or neglect will not be covered under this warranty.

 

🚚 Warranty Shipping Responsibility

Warranty-related shipping is the responsibility of the customer, provided at a discounted  rate to make the process straightforward and affordable. Bringing the product back to us, and receiving it after service, is handled under these shipping arrangements.

 

🤝 Our Commitment

Whether through a quick repair, replacement part, or full replacement when needed, Titan Wellness will ensure your product performs as promised — always to the satisfaction of our members. For questions or assistance, contact us anytime at support@titanplunge.com.

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