Warranty

Every Titan Cold Plunge System comes with a 12-month full manufacturer warranty. You can extend the warranty to 36 (3 years) or 60 months (5 years) for an additional fee on the product page.

We also have a 100% Satisfaction Guarantee. If you aren’t satisfied with your Titan Plunge, you have 100 days to return it for a refund. See our Return Policy for all details.

 

HOW TO FILE A WARRANTY CLAIM?

Please contact us via email at support@titanplunge.com with the following information.

• First and last name
• Order number
• Reason for warranty claim
• Detailed video illustrating the issue.

Once your claim has been processed, we will reach out with a resolution within 2 business days.

 

PRODUCT ARRIVED DAMAGED?

In the unfortunate event that your product arrives damaged, please report the issue within 72 hours from the time of delivery. We are dedicated to swiftly resolving this issue by arranging a replacement at no additional cost to you. Your satisfaction remains our top priority.

 

ACCESSORIES AND WEAR

Accessories and wears can be returned as well. If these items arrive damaged, please reach out to us. Same conditions as main products mentioned above apply.

Our customer support team will do everything to communicate with you effectively and try to solve any issues you might have with your shopping experience or product use.

 

WATER CHILLER LIMITED WARRANTY INFORMATION

1 YEAR EQUIPMENT AND CONTROLS – Specifically the pumps, heater, and control system – are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase. 

1 YEAR PLUMBING COMPONENTS - The chiller's plumbing components are warranted against leaks due to defects in workmanship or materials for one year from the original date of purchase. 

The factory installed filter & pump is warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase, except the paper core filter itself.

This Limited Warranty is void if Titan Cold Plunge Systems or its designated representative determines that the chiller or ice bath connected has been subjected to damage or failure due to installation of aftermarket parts that are not Titan Cold Plunge Systems branded Parts & Accessories. This disclaimer includes, but is not limited to filters, pumps, valves, repair parts and other accessories. Genuine Titan Cold Plunge Systems brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your chiller to ensure optimal performance and function. 

 

PERFORMANCE 

To obtain service in the event of a defect covered by this Limited Warranty, notify us as soon as possible and use all reasonable means to protect the chiller from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the owner. The cost of removal and reinstallation will be your responsibility as the chiller owner. The Manufacturer reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement chiller, it will be of equal value to the original chiller. In such an event, reasonable costs for removal of the original chiller, shipping costs from the factory for the replacement chiller and delivery and installation of the replacement will be your responsibility as the chiller owner. The replacement chiller will carry the balance of the original chiller’s warranty.

 

WARRANTY LIMITATIONS 

This Limited Warranty is void if: The Manufacturer or its designated representative determines that the chiller and ice bath connected has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the chiller other than in accordance with the instructions contained in the owner’s manual provided with the chiller, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. Chiller's used in commercial applications are excluded from any coverage whatsoever. The chiller owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated representative. Titan Plunge is not responsible for work performed on any units outside of the contiguous United States. 

The limited warranty is also voided if proper maintenance as per the instructions are not kept. This include monthly filter changes, poor water chemistry and maintenance, or other forms of neglect. The chiller's warranty is ultimately voided if 2 months without filter change goes by, or if the chiller is left with stagnant water inside for 6+ months without being turned on.

The chiller warranty also do not cover damage caused by freezing conditions. It is the customers responsibility to not leave the chiller outside in freezing conditions, as this can break the pipes and water tank of the chiller. We always recommend emptying the chiller from water by disconnecting the hoses and tipping it to let water drain out, and thereafter storing it inside in non-freezing conditions until needed again. The purpose of the chiller is to operate in warmer temperatures, to keep your water cold, and there's no need to have your chiller connected to the tank, when it's freezing conditions outside, as your water will maintain the cold temperatures needed naturally.

Please note, the 100-day trial and 1-Year Warranty do not cover damage resulting from misuse, accidents, or unauthorized modifications. Normal wear and tear, as well as issues arising from improper handling, installation or storage, are also excluded.

**Note:  This warranty specifically covers structural defects or malfunctions of the products mentioned above. It does not extend to accessories and individual parts associated with these products. Accessories and parts are not covered under this limited warranty. If you have any questions regarding the warranty coverage of specific accessories or parts, please contact our customer support team. If you have issues with parts and accessories during the warranty period, that are related to structural defects or malfunctions, we will provide replacements, free of charge.

 

LIMITATIONS ON IMPLIED WARRANTIES 

This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized Titan Plunge parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by Titan Cold Plunge Systems. The Limited warranty does not cover the following; rust on the outer chiller casing or components as this can be caused by humid climates or exposure to severe weather conditions.

 

DISCLAIMERS 

The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the chiller and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this
limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives. 

 

LEGAL RIGHTS 

This Limited Warranty gives you specific legal rights. There are no warranties applicable to Titan Cold Plunge System's products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages so some of the above limitations.

 

EXCLUSIONS:

Please note, the 100-day trial and 1-Year Warranty do not cover damage resulting from misuse, accidents, or unauthorized modifications. Normal wear and tear, rust, as well as issues arising from improper handling, installation or storage, are also excluded.

Note:  This warranty specifically covers structural defects or malfunctions of the products mentioned above. It does not extend to accessories and individual parts associated with these products. Accessories and parts are not covered under this limited warranty. If you have any questions regarding the warranty coverage of specific accessories or parts, please contact our customer support team. If you have issues with parts and accessories during the warranty period, that are related to structural defects or malfunctions, we will provide replacements, free of charge.

 

FINAL THOUGHTS

Your satisfaction is our top priority. We believe that our 100-day trial and 1-Year Warranty reflect our confidence in our cold plunge systems and our commitment to your positive experience. For any questions or additional information, please contact our customer support team. We're here to ensure your experience with Titan Plunge is exceptional, every step of the way.

 

NEED MORE HELP?

If you have any questions or need further assistance regarding our return policy, don't hesitate to reach out to our customer support team at support@titanplunge.com . We're dedicated to ensuring your experience is nothing short of exceptional.